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Got a Question? Call Us! 1-888-391-0381
 
     
 

Frequently Asked Questions


Do you have a trial version of Precision Tile?

Not at this time. We do however offer a 30-day guarantee. If you are not satisfied for any reason, just let us know within 30 days of purchase and we'll gladly refund your money.


I'm finished with the software. How do I cancel my subscription?

To cancel your subscription just email us at sales@LaurelCreekSoftware.com. Please allow one business day to cancel your subscription, or if you prefer we can arrange for your subscription to end automatically once the current month is complete.


When/how will I receive the software?

We will send an email with download instructions as soon as payment is received. For credit card orders, this typically means we will send your email within 15 minutes of you completing your order.

PayPal eChecks typically take 4 business days to clear.


My hard drive crashed and I need to download another copy, how do I do it?

If you have purchased the Extended Download Warranty you can request a new download link through your self-serve order page. If you don't have the Extended Download Warranty you can purchase it at any time through your self-serve order page. If you have lost the link to your self-serve order page just go to the Find an Order page and enter the last four digits of your credit card number and your email address as they were entered in your original order.


Does Precision Tile support metric and imperial measurements?

Yes. Precision Tile supports measurements in feet, inches, meters, centimeters and millimeters.


Will Precision Tile run on my Mac?

Not directly, but Mac users have successfully run Precision Tile on their Mac by using Windows emulators such as Parallels Desktop 3.0 for Mac.

Parallels Desktop 3.0 for Mac

My payment cleared by I haven't received my download link email. Where is it?

If you do not receive your download email, it may have been blocked by a Spam filter on your computer or at your ISP. Check your spam or junk mail folders. If that doesn't help please contact support@laurelcreeksoftware.com for assistance.


The download email suggests I use a download manager - which one do you recommend?

We recommend the use of a download manager to automatically recover downloads that get interrupted. The shareware programs GetRight or WinGet are very good and are free to try. You can download GetRight from http://www.getright.com/ and WinGet from http://www.klitetools.com/comments.php?catid=34&shownews=151.


I installed a download manager but I still can't download or the download file is corrupt. What should I do?

Be sure that your browser is not set to automatically disconnect after a certain number of minutes of inactivity (in Internet Explorer, under Connection Settings, be sure that "Disconnect if idle for __ minutes" is unchecked.)

Try copying and pasting the download URL to your web browser rather than clicking on the link in your email.

Consider disabling your screen saver to ensure that it does not interfere with the download.

Try clearing your cached web pages:

  • In Internet Explorer, select View/Internet Options, then, under "Temporary Internet Files", click "Delete Files".
  • In Firefox, select Tools/Options, then, under "Advanced", select the "Network" tab. Then click the "Clear Now" button for the cache.
  • In Netscape, select Edit/Preferences, then, under the "Advanced" category, select "Cache". Then click "Clear Memory Cache" and/or "Clear Disk Cache".

Can I export my drawing as a .tif or .pdf file?

Not directly, but if you have Microsoft Offices' Document Image writer you can print to an .MDI file and then save it as a .tif file.

You can also install a PDF "printer" such as the free PrimoPDF from http://www.primopdf.com. Then you can print directly to a .pdf file.