Frequently Asked Questions
Do you have a free trial version of Precision Tile Pro?
Not at this time but if you would like to try out Precision Tile Pro, you can take advantage of our 30-day money-back guarantee. If you are not satisified with our software for any reason, just let us know within 30 days of purchase and we'll gladly refund your money.
When/how will I receive the software?
We will send an email with download instructions as soon as
payment is received. For credit card orders, this typically means
we will send your email within 15 minutes of you completing your
PayPal eChecks typically take 4 business days to clear.
My hard drive crashed and I need to download another copy, how do I do it?
You can purchase an Extended Download Warranty and then
request a new download link through your self-serve order page. If
your Extended Download Warranty has expired you can extend it
at any time through your self-serve order page. If you have lost
the link to your self-serve order page just go to the Find an
Order page and enter the last four digits of your credit card
number and your email address as they were entered in your original
Does Precision Tile Pro support metric and imperial measurements?
Yes. Precision Tile Pro supports measurements in feet, inches,
meters, centimeters and millimeters. It even allows you to switch back and forth between the two, automatically converting your measurements for you.
My payment cleared by I haven't received my download link email. Where is it?
If you do not receive your download email, it may have been
blocked by a Spam filter on your computer or at your ISP. Check
your spam or junk mail folders. If that doesn't help please contact